Terms & Conditions

Welcome to Watch-Collectors.com. Watch-Collectors.com owns and operates this website. Access to, use of this website and or placing an order via our website are subject to following terms and conditions. Visiting or browsing our website, you agree to all the Terms of Service and we have the rights to amend the Terms of Service without any further notice. So please kindly take your time to read all the terms and condition carefully before placing an order.

About US

Watch-Collectors.com is the leading real time online one stop shopping for your wristwatch and accessories (watches, straps, winder, watchcase, and tools) needs in Jakarta, Indonesia. We do have our retail shop at Darmawangsa Square – the City Walk, First Floor no 52. Jakarta Selatan. Phone +62 21 72786920.

COPYRIGHT

The intellectual property rights including photographic images and logos made available to you and through this site remains property of Watch-Collectors.com and the principal of our brands. The Principal of brands refer to the brands that we carry and the rights to sell and market in the Republic of Indonesia. You may print, download or email for the sole purpose of placing the order with Watch-Collectors.com. You are not permitted to publish, reproduce or distribute in any format, any of the content or copies for the commercial purpose without the prior consent of Watch-Collectors.com.

Prohibitions

Harassment in any ways on this site including email, chatting or using abusive or harsh language is strictly prohibited. You are not allowed to transmit or distribute a virus, trojan, worm or any other harmful material which is malicious and may cause annoyance to users.

Links

In attempt to provide the best on-line shopping experience and convenience to our customers, Watch-Collectors.com may link the third party website even if the third party website is not affiliated with Watch-Collectors.com. But Watch-Collectors.com does not have any control of that affiliated website. And you understood and agree that Watch-Collectors.com shall not be held responsible or liable for any loss or damage of any sort that may cause between you and third party website in case dealing gone bad.

Terms of Sale

When buying online via Watch-Collectors.com you agree to pay in full amounts for our products and subject to terms and conditions.  All orders are subject to availability and confirmation.
In order to shop online via Watch-Collectors.com you must register and create an account. And possess a valid credit card (Visa or Master Card). If you order is accepted, our system will automatically email your order for confirmation. When buying online you fully understood and aware that all the details and information or data you provide must be accurate and true. And you are the only authorized user and holder of the credit cards to place your order.

(a) CONTRACT

When buying online or placing the order via Watch-Collectors.com, you will receive the notification email from our system for the order. This email is merely the notification and will not constitute the acceptance or confirmation of your order.  A contract between buyer and Watch-Collectors.com is formed or binding once we receive the approval of your credit cards from Veritrans or email notice or calls from Veritrans. We receive the payments in full amounts either by bank wire transfer or ATM payments.

Once the payments is cleared, we will process your order and arrange the shipment within three working business days (NOT including SUNDAY), but normally we will ship out the same day once the payments is cleared.

(b) Pricing and Availability

We try our best and ensure that all details, description, items, stock availability and price listed on our site are accurate but sometimes error or human mistake may occur. If we discover any mistake on the price or stock availability, we will inform you as soon as possible and give you the option to reconfirm the order at the corrected price or to cancel it and get the full refunds though there is any charges of credit card may occur from the bank side.If for some reasons you would like to cancel once the payments is done or your credit card have been charged, you will get the refund amounts less any bank charges that occur. You only have 24 hours time limit to cancel the order at the time of confirmation order.

(c) Payments

Upon receiving your order, we will carry out the authorization check on credit card payments with Veritrans to ensure that credit card is legitimate. Once the card payments or bank transfer or ATM payments is cleared, we will send the notification email/Whatsapp or telephone call for confirmation delivery. Normally the shipping time is three business working days NOT including SUNDAY. But normally we will ship out the goods once the payments is cleared.

Pricing
For overseas customers – all the price are quoted in USD currency only. For items that indicate P.O.R (Price on Request) please kindly sent us an email (sales@watch-collectors.com) for the quotation.
For local customers - Buying online using credit cards (Visa and MasterCard), bank transfer, ATM, payments must be in Rupiah Currency.

Shipping and Delivery

International shipping

We ship the package around the world. For International shipping, we use Fedex carrier if amount of the items above USD 1000, or EMS speedpost for less than USD 1000. The tracking number will be provided once the shipment is sent out. If there is any import tax incurred including VAT (Value Added Tax) or GST tax at your country, it is for buyer accounts. 

For international destination, now it is FREE shipping worldwide by Regular Postal Office which may take two to three weeks or more. And if you want express shipping and dont mind to pay the extra charges, we will ship out by EMS speed post which normally takes around five working days. And the charges would be USD 25,- on buyer's account.


Domestic Shipping

For Domestic shipping, we use JNE express/Go-Jek one day service. For Jakarta area, we can deliver door-to-door service but depends on the area.  Our standard delivery time, normally it takes three business working days NOT (including Sunday). But most of the time we deliver the same day once the payments is cleared. FREE domestic shipping for all the customers who purchase via online on Watch-collectors.com


Title and Risk of LOSS

For any circumstances that package are lost during the shipping by JNE or any carriers, the risk of loss or damage shall pass to the buyer. Any claims of damage or loss of items should be made directly to the JNE or carriers. For claims of shortage or items not function properly upon receiving, please kindly notify us immediately within two days after receipts of the goods and must accompanied by airway bill by JNE or other carriers with the proof of signature upon receiving the goods.


RETURN OF PRODUCTS

Items or goods purchased via online are not returnable. And customers must bear all the necessary shipping charges.

WARRANTY

All the watches sold on our website are genuine and SORRY no fake or replica watches allowed. For the brands like Ancon, Montres-Militaire, Heroic18, MWG, Narvel Seven, Nethuns and Zuriner watches have International Warranty for one or two years depend on the policy of each brand stated in the warranty card.